Refund a Campaign Ticket (Live Sites)

The steps below outline how to refund a purchased campaign ticket.

Before a campaign ticket can be refunded, guests attached to the ticket must be removed.

1. Navigate to the campaign.
2. Click the ticket ID in the Invitees list.
   
   
   
3. Click [remove] to remove the first guest.
   
   
   
4. Click [delete] next to any additional guests.
   
   
   
5. Click the TicketID to navigate back to the ticket.
   
   
   
6. Click Delete Ticket on the left-side menu.
7. Click Delete Items or enter a Reverse Date and click Reverse Items.
   • Delete Items - Delete any invoice and donation records associated with ticket purchase.
     • This can only be done if the books are open.
     • Deleting removes all records of this transaction.
   • Reverse Items - Reverse any invoice and donation records associated with ticket purchase.
     • This can be done if the original ticket date is closed.
     • Reversing will keep a record that this sale happened and was reversed.
       
       
       
8. You will be directed to the profile payment where you can refund the credit card payment.