Foundant / GrantHub is required to collect and remit sales tax from our customers located in certain state and local jurisdictions, including those jurisdictions where software delivered as a service is taxable and where we maintain a physical presence. We determine your local taxing jurisdiction based on the billing address on your account. Prices listed on https://grantseekers.foundant.com/pricing/ do not take into account these taxes.
If you make a tax exempt purchase of GrantHub, you will have 30 days to send us your tax exemption information and receive a refund for the tax.
Here are the steps to process a refund request:
- Within 30 days of your purchase, email a copy of your state tax exemption certificate to firstname.lastname@example.org or fax a copy to 1-866-890-7790, “Attn: Tax Exempt”.
- The proper certification will be a form or letter from your state Department of Revenue verifying your sales tax exempt status. The letter from the IRS designating you as a 501c3 does not guarantee sales tax exemption, please do not submit that letter.
- Once we receive your request, we will notify you via email if your request has been approved or denied. If denied, we'll tell you why, and may request more information.
- If your request has been approved, a credit for the applicable tax amount will be applied to your credit card. Please allow up to 10 business days for the credit to appear on your statement.