There are many reasons you and your team may not be receiving User activation emails and task/deadline emails.
First - please check your users' email addresses in the My Organization area of GrantHub. If you find an error, please follow these steps:
- Click on the blue box in the top right corner of GrantHub.
- Choose My Organization.
- Click on the Users tab.
- Click on the email address in blue.
- Update the email address and click save.
Second - double check your spam or junk folder.
Third - check in with your IT department. Schools and Universities seem to have strong firewalls and do not receive emails from firstname.lastname@example.org. Please send your IT Dept. an email to add our email to the White list or safe sender list. We have found also telling them this verbiage, helps troubleshoot:
- Emails were flagged as spam by the destination spam filter. Anything marked as spam will not get delivered to the user's inbox.