Refer to Enable Two-Factor Authentication for instructions on setting up a two-factor authentication requirement for users.
Occasionally a user may need to have two-factor authentication reset for their account. For example, they may need to change the authentication app they use. After resetting, the user will need to set up two-factor authentication again the next time they log on.
Follow the steps below to reset two-factor authentication for a user.
- Click Search in the upper navigation bar, then select Users.
- Search for the user, then click the pencil icon next to their name.
- Deselect Enabled in the Two-Factor Authentication section, then click Save.
