Refer to this article for instructions on setting up a two-factor authentication requirement for users: Two-Factor Authentication.
Occasionally a user may need to have two-factor authentication reset for their account. For example, if they need to change the authentication app they use. After resetting, the user will need to set up two-factor authentication again the next time they log on.
Follow these steps to reset two-factor authentication for a user's account:
- Navigate to the Users search page, by click Search in the upper navigation bar and selecting Users.
- Perform a search to find the user.
- Click the Pencil Icon next to the user in the list.
- Deselect Enabled in the Two-Factor Authentication section.
- Click Save.