Event Campaigns

Event campaigns allow users to create tickets, groups, and requests for campaigns. To get a campaign online for registration, you need to set up the campaign and create a ticket. 

1. Navigate to the Campaigns page.
2. Click Add Campaign in the left-side menu.
3. Click the campaign category name to which you want to add the campaign.
   
   
4. Enter the applicable Campaign information, and then click Create.
   • Type - The campaign type selected determines the functionality that will be available for use. 
     • Marketing - These types have four tabs of information consisting of Main, Notes, Files, and Profiles.
       • Marketing types can be used for mailing lists. 
     • Event - These types have seven tabs of information consisting of Main, Notes, Files, Profiles, Tickets, Groups, and Requests.
       • Event types can be used for online events.
     • Historical - These types have four tabs of information consisting of Main, Notes, Files, and Profiles.
   • Start Date
   • End Date
   • Description - Enter a description for this communication.
   • Internal Description
   • Fund - Fund that ticket sales support.
     • Fund is required if you want the event to appear online for registration, even if the tickets are free. 
     • Fund is required to manually sell a ticket.
   • Service Area - If this event is for a particular service area, select the appropriate one.
   • Goal Amount
     
     
     
5. Click Edit in the left-side menu.
6. Add applicable Campaign information, and then click Save.
   • Hover over the SmartTips (question mark icons) in CommunitySuite for field guidance.
   • Online Tickets - Check this box to enable the online event registration and ticket sales. 
   • Total Seats Available
   • Private Event - Check this box to prevent your campaign from being listed in the event tickets tab of the online donation portal.
     • This could be because the event is not open to the public or because you are not ready to launch online registration.
     • To make this event registration available to a limited group, you can send them the event URL that will generate when these changes are saved and a ticket is created.
       
       
       

The campaign is now created and event specific campaign features are available in the respective tabs.

• Details - Displays campaign start and end dates, goals, total RSVP's, total seats available, and the ticket url. Financial reports for the campaign can be accessed in the left-side menu. 
• Notes - Displays any notes added to the campaign. 
• Files - Manage files uploaded to the campaign.
• Profiles - Contains the list of invitees and their email and phone contact information. 
  • Add Individual profiles and search the profile list.
  • Click [delete] to remove a profile from the campaign.
  • Track invitees RSVP status and attendance.
• Tickets - Displays ticket information including how many are available and sold.
  • Visible if Enable Tickets is checked. 
  • See Add Ticket section below for additional information.
• Groups - Allows guests to be grouped together.
• Requests - Track different requests for the campaign.

Profiles are added to event campaigns from the campaign's Profiles tab and can be added individually or in bulk.

Add Individual Profiles

1. Navigate to an event campaign and click the Profiles tab.
   
   
2. Enter the profile name in the Add Profile field and select the profile you want to add from the drop-down list.
   
   

Add Profiles in Bulk

1. Navigate to an event campaign and click Update Profiles in the left-side menu.
2. Click Profiles or Donations.
   • Profiles - Report filters are specific to profiles.
   • Donations - Report filters are specific to donation.
     
     
     
3. Click Filter to select filter fields.
   
   • Click Load to use a saved report.
     
     
     
4. Click the Profile/Donation Filter names that you want to use and complete any corresponding field requests.
5. Click Add to Campaign in the left-side menu.
6. If the filtered list contains households and those households have members, the Add Household Members options will become available.
   • Add the profile list unmodified - This option will add the filtered list as individual, organization, or household profiles. 
   • Choose household members as guests - This option will add the household profile to the list and allow users to choose which household members will be added as guests.   
   • Add all non-household profiles - If a profile is a household, this option will add just the members of the household. If a profile is a member of a household, it will add all other members of that household. If a profile is not part of a household or is an org, it is added. No profiles are added as guests. No household profiles are added.
   • Add household not individual profiles - If a profile is an individual and is part of a household, the household profile will be added. If a profile is not part of a household or is an organization, it is added. No profiles are added as guests.
   • Cancel - Returns you to the filtered report.
     
     
     
7. Click Yes to confirm.
   
   
   

Tickets can have a non-donation revenue and a donation revenue account as well as their own start and end dates. Set up at least one ticket to enable online registration. Tickets can be free or paid.

Add Ticket 

1. Navigate to the campaign and click the Tickets tab.
   
   
   
2. Click Add Ticket in the left-side menu.
3. Complete the Create Campaign Ticket information, and then click Create. 
   • Price and Value are required fields. 
     • Name - Ticket description.
     • Seats - The number of guests per ticket.
       • If the ticket admits more than one person, enter that number. Otherwise, it will default to one.
     • Price - Total cost of ticket.
       • Enter 0 for a free ticket.
     • Value - Non-charitable amount of ticket price.
       • Enter 0 for a free ticket.
       • This can vary from 0 to the full ticket amount.
         • In the example below the price is $15 and the value is $10, so the donation amount is $5.
     • Total - If event registration is limited, input a number.
     • Private - If this ticket should not be visible to everyone with access to the event registration page, click this box.
       • Example: Complementary ticket that only staff can assign to guests.
     • Non-Donation Revenue Account - The account to which the non-donation amount will be directed.
     • Donation Revenue Account - The account to which the donation revenue will be directed.
       • Revenue Account is required if you want the event to appear online for registration, even if the ticket is free. 
     • Sort Order - Set the sort order of tickets on the online donation portal when you create more than one ticket.
       • Default sort is A-Z.
     • Sponsorship Type - This ticket type does not include guest registration.
       • Use this ticket type to collect funds but not allow guest registration. This can be used for sponsorships that don't include guest tickets; however, do not check this box for sponsorships that do include guest tickets. This can be used more broadly than sponsorship. For example, this may be a good option when selling tickets to an event you're hosting where you don't need to know who is attending.
     • Additional Donation - This enables a field that allows the registrant to specify an additional donation amount while registering.
       • This can be used with free and paid tickets.
       • Donations will go to the fund listed on the campaign.
     • Ticket Receipt Template - If you've created a ticket receipt template in System Data, click the drop-down menu and select the template for each ticket type.
       • Each ticket can have its own number of seats which allows for tracking of availability. 
       • If any ticket receipt template has been uploaded to System Data and you do not select a template from the drop-down, the campaign will use the default ticket receipt template.
       • The ticket receipt will generate for anyone that purchases free or paid tickets. If the ticket price includes a donation amount, a tax receipt will also generate.
       • The Auto Tax Receipt and Auto Event Receipt settings in Donations Settings control how the event ticket receipt and tax receipt are delivered.
     • Ticket Header - This is generally a description of the event. 
       • This text box supports HTML.
     • Start Date
     • End Date
     • Fund - Fund that ticket sales support.
       • Fund is required if you want the event to appear online for registration, even if the tickets are free. 
       • Fund is required to manually sell a ticket.
     • Include Note
     • Note Label
       

Ticket Options

Click Sell Ticket in the left-side menu to record a ticket sale. When a ticket is sold to a guest, a receivable is created which allows the foundation to send an invoice.

Click Ticket Report in the left-side menu to generate a report that contains all profiles that completed ticket registration.

• Example: If Bob registered for two tickets and listed himself and Martha as guests, Bob will be on this report. They would both be on the guest list. This report contains the ticket ID and information about the purchase, and it can be exported from the system. 

Click Ticket Notify in the left-side menu to notify a foundation user with an email the name of the guest and number of tickets purchased.

Ticket purchases can be refunded.

If you need to provide options for a registrant to select during online registration, such as a food preference or t-shirt size, you can create requests. 

You can also create groups within a campaign to assign registrants to specific groups such as table assignments.

Campaign Groups and Requests provides additional guidance.

It is recommended that you preview the campaign to ensure the setup is correct. Providing the campaign has been set up with online access, the Ticket URL will be listed on the Details tab.

1. Click the Ticket URL to navigate to the registration page.
   • Review the text on the page noticing how the text you entered is viewable online.
     
     
     

You can embed links in your website or other communications to direct people to the page so that they can register. Additional guidance can be found in Campaigns: Online Event Registration.

Click Guest List in the left-side menu on the Profiles tab to view all guests information. 

Ticket sale proceeds are automatically linked to campaigns. You can manually link donations, invoices, and vouchers to a campaign. For each campaign, you can run a donations report, invoices report, or income statement. 

You can generate mailing labels and lists, export mailing information, export email information, or sync to Mailchimp.