Internal Users are associated with a profile record in addition to their user designation, which means you can track items such as title, department, and other information related to the individual as a profile on a profile record.
An organization profile is created automatically when a user account is made. If desired, that can be changed to an individual profile by using the profile left-side menu option of Make Individual. If a profile existed prior to user account creation, then it may need to be merged with the existing profile.
Access the Profile From the User Profile
The system will not allow you to merge directly from a user profile. In order to merge user profiles, you will need to access the individual (non-user) profile and merge the profiles from there.
- Navigate to the Users page.
- Click the user ID.
- Click the Profile ID.
The profile record will display where it can be interacted with accordingly.