If an admin accidentally assigns the wrong scholarship or student to a synced scholarship in CommunitySuite from SLM follow these steps to make the correction:
If the request has been posted in CommunitySuite:
- To begin, the request will need to be sent back to the SLM bucket if the scholarship has been posted, which means you will need to Un-post the scholarship if applicable in CommunitySuite.
- Click the ID of the scholarship from the New bucket.
- Delete the scholarship.
- Click Unsync Request from SLM.
- Click Sync Request.
- Click the SLM ID for the scholarship in CommunitySuite.
- Open CommunitySuite, locate the scholarship from SLM, and click Set Scholarship from the left-side menu.
- Select the correct Scholarship Name then click Set Scholarship.
- If an admin accidentally sets the wrong student for a scholarship, follow the same steps as above except in step 7 click Set Student and step 8 click Map Students.
If the request has not been posted:
- Click the SLM scholarship ID in the SLM scholarship bucket.
- Click [unlink] next to the scholarship.
- Open your SLM site, locate this scholarship award in that site, and navigate to the Request Summary page for the award. Click Unsync Request on the CSuite tab.
- Delete the scholarship record from CommunitySuite in the left-side menu.
- Click Sync Request to resync the scholarship from SLM.
- Open CommunitySuite, locate the scholarship from SLM, and click Set Scholarship from the left-side menu.
- Select the correct Scholarship Name then click Set Scholarship.
- If an admin accidentally sets the wrong student for a scholarship, follow the same steps as above except in step 2 click [unlink] next to Student as shown below.
- Follow steps 3-5.
- For step 6, click Set Student as shown below.
- Click Map Students to map grantees to the SLM Scholarship Request.
- The most common error for mapping students happens if there are duplicate profiles with the exact same name such as having three "Molly Applicants." To avoid this, make sure duplicate profiles are merged or contain a unique identifier. Duplicate users can be created when:
- Scenario 1 - There are duplicate profiles in CommunitySuite that have scholarship records tied to them, and both have scholarship records synced to CommunitySuite. Both duplicates are linked to separate CommunitySuite profiles.
- Scenario 2 - An individual creates an account through the typical new user workflow before the SLM user created by the sync from CommunitySuite is flagged as an applicant. One duplicate is linked to a CommunitySuite profile.