How to check for a missing donation:
- The first place to check is your Stripe asset General Ledger account. Online donations get deposited there, and a few days later Stripe will initiate a real-world transfer to your checking account and create a transfer record in CommunitySuite. If you see a transfer that puts the Stripe General Ledger account negative, you are missing something (unless you recently processed a refund). Check Stripe.com to find the missing payment. Look for the dates in the Balance from the Stripe account. If you see the balance going to zero, then after a transfer it drops to negative, check the dates during that period. Compare the payments at Stripe.com to your payments into the Stripe General Ledger account.
- Example: Stripe transferred $50 more into my checking account than I have in donations. I would then search stripe.com for payments between 12/7 and 12/9 for the missing $50 charge.
You identify there is a missing donation, and you want to know the fund:
- Log into the stripe.com account and find the payment in stripe.com.
- Click on the Payment Intent Code which will bring you to the record which has details of what was purchased.
Recommend steps to record the donation:
- In CommunitySuite, create a profile payment using the Other Payment method and the date of the transaction.
- Create a donation to the funds listed, use the date of the transaction or Sell Ticket to the event listed if the transaction was for an event created in CommunitySuite.
- On the till screen [reconcile] the Other Payment by deducting the fees Stripe charged and deposit on the purchase date in your Stripe General Ledger asset account, this will process like a normal online donation.