The Help Menu displays in both your Sandbox and Live sites as a question mark icon in the lower-right corner of the screen. Foundant Courses display in your Sandbox site as a computer and graduation cap icon.
The Help Menu and Foundant Courses are important tools for learning and support. It is recommended that the information contained in the Browser Basics and Browser Settings sections below be reviewed. In particular, check the items listed below and make adjustments as necessary to set up for success with these tools. Instructions are available in the Browser Settings section.
- Allow third party cookies.
- Check that your browser is not blocking any domains related to "walkme.com."
- If using Safari, disable the Prevent Cross Site Tracking setting.
If you don't see the Help Menu or Foundant Courses icons, verify that the items outlined in this article have been addressed and contact Support for further assistance if needed.
The Help Menu and Foundant Courses are supported by the following browsers:
- Google Chrome (Recommended)
- Mac Safari
Ensure that your web browser is up to date. An out-of-date web browser is often the source of technical problems in cloud-based software.
- On your computer, open Google Chrome.
- Click Customize and Control Google Chrome (three dots) in the upper-right corner of the screen.
- Click Settings.
- Under Privacy and security, click Cookies and other site data.
- Click Allow all cookies.
- Allow All Cookies
- Disable Prevent Cross Site Tracking
This is an important additional step if you're using the Safari browser.
Allow Cookies for a Specific Site
When third-party cookies are not enabled on your browser and you click Dashboards or Reporting on the navigation bar, your browser may get stuck attempting to open the new webpage repeatedly without success. The resources listed below are intended to help prevent loading issues.
If you would prefer to not allow all cookies, refer to your preferred browser's knowledge base to learn about how you can allow cookies for specific sites. Below are the links to each of the knowledge bases for the recommended browsers.
Allow Relevant Domains
In order for Foundant Courses to best function and in order for the Foundant team to record your results for any Foundant Certificates you earn, any domains related to "walkme.com" cannot be blocked by any ad-blockers or safe search extensions installed on your browser.
In general, you can check which domains are blocked by an ad-blocker or safe search extension by going to the settings for the product and locating the list. Refer to instructions or support for the product if you are not able to locate this information.
Clear Browsing Data
Web browsers store information about your browsing activity to improve your experience (e.g. for faster page loads, to auto-fill username/passwords, etc.). However, if the cache becomes overloaded, it can cause problems including slow page loads, missing icons, and formatting issues. If you experience issues with the Help Menu or Foundant Courses not appearing, try clearing your browsing data.
Click the appropriate link below to learn how to clear your browsing data.
Foundant Courses are only supported on desktop sites. In order to access course content, you will need to log in on a laptop or desktop device.