Custom Fields in CRM record additional information about profiles. These fields can be a powerful tool to address specific scenarios and for reporting and tracking information.
Create a Custom Field
- Navigate to CRM and click Custom Fields on the navigation bar.
- Click Add Custom Field.
- Enter the Custom Fields applicable information, and then click Create Custom Field.
- Label, Type, and Profile Type are required fields.
- Label - Displays the custom field's name.
- Instructions - Directions necessary for completing the custom field.
- Type - Determines how the information for the custom field will be captured. There are four types.
- Text Box - An open-ended way of capturing specific information.
- A text box type could also act as a note for the profile; however a notes section is already provided.
- Dropdown - Predetermined specific information you would like to gather by creating selection options.
- Checkbox List - Allows you to predetermine specific information you would like to gather by creating options for multiple selections.
- Examples: Donor status, member status, volunteer interest, or first time visitor status.
- Date - Capture specific date information by using a calendar option that allows you to select month, day, and year.
- Text Box - An open-ended way of capturing specific information.
- Required - Check this box if the custom field will be required for the profile.
- Profile Type - The profile type on which this custom field should display.
- Multiple profile types can be selected.
- Designation Types - Assign specific custom fields to designations, so that you can keep the custom field section of a profile organized and only show show relevant information for the profile.
- Label, Type, and Profile Type are required fields.
Add Custom Fields to a Profile
- Navigate to CRM.
- Click Profiles on the navigation bar, and then click All Profiles.
- Click the profile name.
- Click Edit on the Profile tab.
- Enter the applicable custom field information, and then click Save.
- Only custom fields that are set for the selected profile type will display below the profile details.
- Only custom fields that are set for the selected profile type will display below the profile details.
Edit and View a Custom Field
- Navigate to CRM and click Custom Fields on the navigation bar.
- Click the custom field label.
- Click any column header to sort or type the name into the search bar.
- Click any column header to sort or type the name into the search bar.
- Click Edit.
- Edit the custom field, and then click Update.
- The custom field Type cannot be edited. If you wish to change the custom field type, you will need to create a new custom field.
- The custom field Type cannot be edited. If you wish to change the custom field type, you will need to create a new custom field.
Inactivate Profile Custom Fields
When a custom field is inactivated, it will no longer be visible when creating or viewing a profile.
Inactivate from the Profile Custom Fields Page
- Navigate to CRM and click Custom Fields on the navigation bar.
- Click the Status toggle of the custom field you want to inactivate.
- When a custom field is inactivated, the custom field will be removed from the list of active custom fields.
- When a custom field is inactivated, the custom field will be removed from the list of active custom fields.
Inactivate within the Custom Field
- Navigate to CRM and click Custom Fields on the navigation bar.
- Click the custom field label of the custom field you want to inactivate.
- Click Edit.
- Click the Status toggle.
- When the toggle is clicked, the custom field automatically inactivates.
- When the toggle is clicked, the custom field automatically inactivates.