The content in this article includes functionality that is not included in the standard GrantHub Pro license. If you are interested in this functionality, reach out to Support.
The Donation Hub is an external facing website your nonprofit can use to promote multiple opportunities such as campaigns, volunteer events, and galas. Donors can use the donation hub to give donations directly to your nonprofit either through an actual donation or by purchasing tickets to an event.
Customize Your Donation Hub provides detailed instructions for how to set up and manage your donation hub.
Opportunities
Donors can see all opportunities located within the carousel at the top of the donation hub. By clicking the gray arrow buttons, donors can scroll through added opportunities. The opportunities you want to add can be selected within your site. Each opportunity includes the following details:
- Donations levels
- These can be set within your site.
- Opportunity image
- This image can be uploaded within your site.
- Progress bar
- This reflects how much of the opportunity's goal has been reached.
- Goals can be set within the specific opportunity's profile page located within Fundraising.
Donation Information
Under your nonprofit's opportunities, your donors will see the total amount of their donations.
- Donors will also be given an opportunity to cover the transaction fees for their donation.
- Donors may select additional options that are enabled through the configurations menu on the Donation Hub page. These are displayed underneath the Donation Total.
Any donation custom fields will appear with the added opportunity or below the "Your Information" section depending on whether the custom field is assigned to the Donation Hub or to an individual opportunity form.
Honoree Information
A donor has the option to make a donation in honor of someone. If Dedicate my donation in honor of someone is checked, honoree information will need to be entered. The donor has three options to chose from to notify the honoree or an individual associated with an honoree of their donation. Notification information for the honoree or associated individual will need to be entered in the fields below the nonfiction method options.
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Email - If this option is selected, the donor will need to enter the honoree's or associated individual's first name, last name, and email address.
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Physical Mail - If this option is selected, the donor will need to enter the honoree's or associated individual's first name, last name, address, city, state, and zip. Entering a phone number is optional.
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None - If this option is selected, the only information the donor will need to enter is the honoree's name and an optional message.
Donor Contact and Payment Information
At the bottom of the donation hub, your donors will enter their contact and payment information. Required fields are indicated with a red asterisk.
- When a donor enters the same first name, last name, and email address of an existing profile, the existing profile is associated with the donation and no duplicate profiles are created.
- When a donor enters a new first name, last name, and email address, a new profile is created and associated with the donation.
- Once a donation has been made, an automatic acknowledgement is sent to the donor's email. A record of the acknowledgement email can be found under Communication History on the donor's profile.
- The Company field is available for donors to complete if they wish to disclose the company with which they are affiliated.
- If your donor enters invalid credit card information, an error message containing instructions on how to correct the issue will be displayed.