Transaction Fees

Your nonprofit can accept donations for opportunities through your donation hub. Donors who make a donation through the donation hub have the option to cover the transaction fee. Depending upon the transaction fees, it is recommended to set an opportunity goal higher than the actual goal in order to account for fees that will be associated with online donations. 

In donation hub provider settings, credit card fees can be enabled or disabled, and you can set your credit card fee percentage. You can set a percentage for the fee, not a percentage plus fixed amount per transaction. You will need to record the transaction fee whether the donor covers the fee or not. 

Donor Covers the Fee

When a donor agrees to cover a transaction fee, they will see the fee added to their donation total.

When the donation is made, it will be displayed in Revenue in Accounting.

• The donation and the covered fee will show on two separate lines within the donation information.
  
  

After the donation has cleared your nonprofit's bank account, use the following steps to record the donation and covered transaction fee within the Banking section of Accounting. 

1. Navigate to Accounting.
2. Click Banking on the navigation menu, and then click Deposits.
   
3. Check the box next to the donation you want to record, and then click Deposit.
   
   
4. Enter the applicable Make Deposit information for the donation, and then click Make Deposit. 
   • Deposit Account - Checking or Saving
   • Deposit Date
   • Fee Account - The account that will cover the transaction fee.
   • Fee Amount - This is the amount the donor agreed to cover when they made their donation.
     • The fee amount should match the second line of the revenue description, as shown below.
       
       

Donor Does Not Cover the Fee

When a donor chooses not to cover the transaction fee, they will leave the box unchecked and the donation total will match the donation level they chose.

When the donation is made, it will show in Revenue within Accounting.

After the donation has cleared your nonprofit's bank account, use the following steps to record the donation and transaction fee within the Banking section of Accounting. 

1. Navigate to Accounting.
2. Click Banking on the navigation menu, and then click Deposits.
3. Check the box next to the donation you want to record, and then click Deposit.
   
   
4. Enter the applicable Make Deposit information for the donation, and then click Make Deposit. 
   • Deposit Account - Checking or Saving
   • Deposit Date
   • Fee Account - The account that will cover the transaction fee.
   • Fee Amount - This is the amount it cost your nonprofit for the donation made through your donation hub. You may need to visit your Square account to get the fee amount of the specific donation transaction.
     
     

The deposited funds will now reflect the transaction that has cleared your bank account. The donor will not see this fee; they will only see the total amount of the their donation made through the donation hub.

• • The transaction fee will show up as an expense within the Opportunity Profile page in Fundraising.