Foundant courses are only supported on desktop sites. In order to access Foundant content, you will need to be logged in on a laptop or desktop device.
Wait For Each Step to Appear
If a lesson takes you through a workflow you’re already familiar with, you might find yourself getting ahead of the steps. This can cause the lesson to get stuck. Always wait for each step to appear before proceeding with the process, even if you already know which page you are going to and what you are doing.
Read Through the Full Context of Each Step
While some steps are simple and say something such as, "Click Add Account," other steps include important context to properly completing the lesson. By fully reading and understanding what the step is asking you to do, you will be able to complete the step properly and ensure the lesson continues without issue.
Do Not Click the X in Any Step
The x is available in the top right corner of each and every step in a lesson. This x allows you to leave the lesson without completing it. In order to ensure lesson completion, complete the actions described in each step until you reach the final step and click Done. The Done button is typically located in a step that says “Complete!
Refresh your Page using Ctrl+f5 (Command+R for Safari/Mac Users)
By refreshing your page using these hotkeys, you will refresh the saved cache for the page you are on. This will also refresh Foundant Courses and will occasionally resolve a "stuck" step if it wasn't caused by the above three reasons. If this does not resolve the issue, reach out to our Support Team for assistance.