Within the Email Templates page, there are default (system) templates that are sent automatically when specific actions are taken from within the system. These can be found under the System bar on the Email Templates page.
System Emails
System emails include emails that go out when any of the items listed below occur.
- An applicant creates a new account.
- An applicant has invited someone as a collaborator to a request.
- This template is only visible if the collaborator feature is turned on in your site.
- A user's information has been updated.
- A user forgets their password and starts the process to reset it.
- A user who has access to view organization history has invited other applicants to their organization using the applicant organization invite feature. This is for Grant Lifecycle Manager only.
- A third party has submitted a response to a request from an applicant.
- This template is only visible if the third party feature is turned on in your site.
- An applicant has invited a third party to a request and the third party has submitted their response.
- This template is only visible if the third party feature is turned on in your site.
- An applicant has invited a third party to a request and they have not responded yet.
- This template is only visible if the third party feature is turned on in your site.
System emails can be edited to reflect what information is sent to the recipient. The template name will help distinguish between a default template and one that has been edited by a site administrator. Default templates will have the name of the template followed by [DEFAULT]. Once a default template has been edited by a site administrator, the [DEFAULT] text at the end of the template name will automatically be removed.