If a bank account, investment account, or credit card account is not available as expected when paying vouchers, it might have been set as the Cash Receipt account in the Stripe payment processors settings.
The cash receipt account does not show when paying vouchers because the account represents money held from credit card donations that have not been transferred to another account.
Access the payment processors settings to view the cash receipt account and edit it if needed.
Verify Cash Receipt Account
- Navigate to the Payment Processors page.
- Click Stripe.
- Verify that the correct account is set in the Cash Receipt Account field.
Edit Cash Receipt Account
- Navigate to the Payment Processors page.
- Click Stripe.
- Click Edit in the left-side menu.
- Select the Cash Receipt Account, and then click Save.