Issues or questions that are commonly encountered when working with templates are detailed below with suggested troubleshooting actions or more information. Contact Support for additional assistance as needed.
Aspose Service Error
An error similar to the one pictured below indicates that the template contains a missing or improperly formatted opening or ending tag.
Each template type has different opening and ending tags. Reference the example templates for proper placement of these tags.
- These fields do not pull data like other merge fields but are required for the template to run.
- For example, the opening tag of a fund statement is {{#foreach_fund}} and the ending tag is {{/foreach_fund}}.
- Some templates including tax receipts and fund statements have additional sections of data with start and end points.
- For example, if you include donation detail in fund statements, that section will open with {{#foreach_donation}} and end with {{/foreach_donation}}.
Data Not Populating a Merge Field
If data does not populate a particular merge field in a template, take the following troubleshooting actions.
- Verify that the merge field is inserted exactly as it appears on the all fields list for the applicable template type.
- Confirm that merge field has data in it.
- Refer to Template Fields List to determine which field each merge field references and to confirm that the merge field is available for the applicable template type.
For grant or scholarship letters, confirm that fields from the correct example template were used.
- If a non-advanced grant or scholarship letter was uploaded, merge fields from the non-advanced grant or scholarship letter example template should have been used.
- If an advanced grant or scholarship letter was uploaded, merge fields from the advanced grant or scholarship letter example template should have been used.
Multiple Letters are Generated Through Verify/Test
Some templates generate multiple letters through the verify/test process in order to provide more data to preview and confirm template accuracy.
Dates Not Displaying Correct Format for an Australian Site
If dates should display in the Australian format but are displaying in the United States format, take the following troubleshooting actions.
- Ensure that no modifications have been made to the date formatting for the template in Word.
- When using the standard merge fields and System Data settings, indicate that the foundation is located in Australia.
- The dates will automatically switch to the Australian date format.