Common Template Issues
- This error indicates that there's a missing or improperly formatted start or end field.
- Each template type has different opening and ending tag. For instance, the starting point of a tax receipt is {{#foreach_donation}} and the opening tag of a fund statement is {{#foreach_fund}}. The ending tag for a tax receipt is {{/foreach_donation}} and the ending tag of a fund statement is {{/foreach_fund}}. Below is an example of the opening and ending tags.
- These do not pull data like other merge fields but are required for the template to run.
- Some templates including tax receipts and fund statements will have additional sections of data that have start and end points. For instance, if you include donation detail in fund statements, that section will open with {{#foreach_donation}} and end with {{/foreach_donation}}.
- Reference the example templates for proper placement of start and end points.
No data is pulling into my merge field.
- Verify that you have inserted the merge field exactly as it appears on the all fields list for the template type you are building.
- Confirm that merge field has data in it. Template Fields List is helpful to determine which CommunitySuite field each merge field references and confirm that merge field is available in the template you are building.
My grant and/or scholarship letter merge fields are not populating.
- If you uploaded a non-advanced grant letter, confirm you used merge fields from the grant letter - all fields document.
- If you uploaded an advanced grant letter, confirm you used merge fields from the grant letter advanced - all fields document.
Verify/Test is generating multiple letters.
- Some templates generate multiple letters in Verify/Test so you have more data to preview and confirm template accuracy.
I'm in Australia and my dates are in US format.
- Make sure there's no modifications to the date formatting in Word. When you use the standard merge fields and System Data settings, indicate that you are in Australia. The dates will automatically switch to Australian date format.