What is the Foundant Client Support Team?
Foundant is dedicated to delivering exceptional client experiences throughout the entire client journey, not just during implementation. We are passionate about making your work easier so you can maximize your impact. Your Client Support team is an important part of this partnership. This team is focused on your ongoing troubleshooting, urgent workflow questions, and any issues you may run into while using Foundant's software. Support will work with you to get your questions answered and issues solved promptly and efficiently. If you need a question answered within the day, this is the team to reach out to!
What is the difference between Client Support and Client Success?
Client Success |
Client Support |
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“We have a board meeting in a few weeks. We would love to strategize about which reports to prepare and learn how to create them in the solution.” |
“We have a board meeting coming up in a day and our report is giving us an error! Help!” |
Response Time: Less than 48 hours |
Response Time: Less than 3 hours |
How do I contact the Support team?
You can access the Client Support team inside your solution by simply clicking on the Blue Question Mark icon in the bottom right corner of your screen. From there, you will see your channels to contact support along the bottom:
Support Channels:
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Live Chat
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Phone Support: (406) 602-0600
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Email: support@foundant.com
Who is on the Support Team?
With extensive product knowledge and a dedication to your success, your Client Support team is a powerful source of problem solving for you and your organization. Learn more about them below:
Support Consultant:
E.C. Pollick Byrnes
Laura Kruse
Lisa Stachula
Josh Csolak
Rio Wofford
Gavin Patton
Technical Support Engineers:
Cullen Mullany
Zach Smith
Claire Wright
Logan Newhall
Kathy Treece
Manager of Support:
Thomas Moore
Director of Support: