As an administrator, you have two options for assisting a user with resetting their password, both for internal users (administrators, board members, staff evaluators, etc.) and applicants.
Option 1: Instruct the User to Reset Their Own Password
This option is recommended from a security standpoint, as it does not involve you providing the user with a temporary password. It keeps the process within the control of the user. You can also follow this workflow to reset your own password if needed, as the steps are the same for all users:
- On the Logon Page, click the Forgot your Password? link.
- Enter your email address and click Send Reset Link.
If the user does not receive the email with the reset link, instruct them to try the following:
- Check their junk or spam folder for the email, sent by administrator@grantinterface.com.
- Add the administrator@grantinterface.com email address to their safe senders list, and check for any other security settings that could be blocking the email. They should then try requesting the link again.
If they still do not receive the email after trying the actions above, consider following the instructions below to manually set a temporary password for the user.
Option 2: Manually Set a Temporary Password for the User
The other option is to manually set a temporary password for the user and provide it to them. As soon as they log in using that password, the system will require them to set a new one for security purposes.
- Click Search in the upper navigation bar, then click Users.
- Search for the user, then click the Pencil icon next to their information in the search results.
- Click Change Password.
- Enter a temporary password for the user (making note for yourself of what it is, so that you can provide it to them), then click Save Password.
- Provide the temporary password to the user, and remind them that the system will require them to change it as soon as they successfully log in.