As an administrator, you have two options for assisting a user with resetting their password, both for internal users (administrators, board members, staff evaluators, etc.) and applicants. Set User Password Policy provides additional guidance on password requirements.
Option 1: Instruct the User to Reset Their Own Password
This option is recommended from a security standpoint because it keeps the process within the control of the user and does not involve you providing the user with a temporary password. This workflow can also be used to reset your own password, if needed, as the steps are the same for all users.
- On the Logon page, click Forgot your Password?.
- Enter your email address and click Send Reset Link.
If the user does not receive the email with the reset link, then provide the options listed below.
- Check their junk or spam folder for the email, sent by email@example.com.
- Add the firstname.lastname@example.org email address to their safe senders list and check for any other security settings that could be blocking the email. Then request the link again.
If the user still does not receive the email after trying the actions above, consider following the instructions below to manually set a temporary password for the user.
Option 2: Manually Set a Temporary Password for the User
The other option is to manually set a temporary password for the user and provide it to them. As soon as the user logs in using that password, the system will require them to set a new one for security purposes.
- Click Search in the upper navigation bar, and then click Users.
- Enter the name of the user, and then click Search.
- Click the pencil icon next to their information in the search results.
- Click Change Password.
- Enter a temporary password for the user and make note of what it is since you will provide it to them, and then click Save Password.
- Provide the temporary password to the user.
- Remind them that the system will require them to change it as soon as they successfully log in.