Email History Page – Foundant Technologies

The Email History page allows you to view the delivery status and content of emails sent from your site.

To access this page, click Communications on the navigation bar, and then click Email History.

Search on the Email History Page

By default, the Email History page shows emails sent within the last 90 days. To view emails sent in a different timeframe, you can change the dates in the Show Data On or After and Show Data On or Before fields, and then click Search.

To change the default view, edit the number of days in the Email History Display Days setting on your Site Settings page. For example, if the setting is changed to 120, then the Email History page will display emails sent within the last 120 days by default when the page loads.

Select the status and click Search to search for emails with one or more delivery statuses. The search results will be limited to the date range set in the Show Data on or After and Show Data On or Before fields. status filter and search button

The descriptions of each status are below.

Sent - The email was sent from the system to the email provider.
Processed - The email was received and handled at the email delivery provider.
Dropped - No delivery attempt was made. Several reasons can contribute to this, such as spam content or an unsubscribed recipient.
Deferred - A delivery attempt was made, but was not successful. Our provider will retry for 72 hours.
Delivered - The email was accepted by the recipients email server. This does not guarantee that it was placed into the recipient's inbox.
Open - The email was received and the recipient opened it from their inbox.
Error - A system error occurred when sending the email.

Use the Quick Search bar at the top of the page to locate specific emails. Start typing a keyword such as something from the subject line, the recipient's email address, etc. and results will automatically appear. The search results will be limited to the date range set in the Show Data on or After and Show Data On or Before fields. quick search

Actions on the Email History Page

There are several actions on the Email History page.

Click the Status icon to view the status history for an email.
Click the Subject of the email to view the email's content.
Click the Envelope icon to resend the email.

An email sent from an applicant to a third party, for a Third Party question on a form, cannot be viewed or resent by an administrator. The applicant must resend the email directly from their form if needed.