Decision Comments are used to communicate with internal users about decisions made on a request. These comments are not visible to applicants unless they are added as a merge field in an email template. Only one decision comment can be created for each request, so be sure to include all information necessary when adding the comment.
Decision comments can be added from the Comments tab of the decision form, or by adding a decision comments question field to the Approval or Denial forms themselves. Any comments added to either location will sync to both fields.
Add Decision Comments from the Comments Tab
Once a request has been either approved or denied, decision comments can be added by navigating to the Request Summary page.
- Locate a request you want to add decision comments to.
- Click the paper and pencil icon to view the Decision stage form.
- Click the Comments tab, and then click Add New Comment.
Add Decision Comments Question Field to a Form
Decision comments question field can be added to an Approval or Denial form. The user making the decision for the request can complete the decision form and add decision comments within the form itself.
- Navigate to the Process Manager, then click the Name of the form you want to add the decision comments question field to.
- Click Add New Question.
- Select Decision Comment question type.
- Edit the question as needed, then click Save Question.
- The default visibility type for this question cannot be changed.
- The default visibility type for this question cannot be changed.