Decision Comments are used to communicate with internal users about decisions made on a request. These comments are not visible to applicants unless they are added as a merge field in an email template. Only one decision comment can be created for each request. Include all the necessary information when adding a comment.
A decision comment can be added to a request by adding the Decision Comment question field to the approval or denial forms. Any comments added to either location will sync to both fields. The Decision Comment field can be completed while approving or denying a request. The Decision comment will populate in the Comments tab of the request summary.
Add Decision Comment Question Field to a Form
The Decision Comment question field can be added to an Approval or Denial form. The user making the decision for the request can complete the decision form and add a decision comment within the form itself.
- Navigate to the form to which the decision comments question field will be added.
- Click Standard.
- Click the Decision Comment question type.
- Edit the question as needed, and then click Save Question.
- The default visibility type for this question cannot be changed.
- The default visibility type for this question cannot be changed.
Add a Decision Comment to a Request
A decision comment must be added to the Decision Comment field on the approval or denial form for the system to register it as a decision comment. Comments added from the Comments tab of a request will not be considered a decision comment. After approving or denying the request, the decision comment will be available in the Comments tab.
- Navigate to the Request Summary page of a request that is ready for a decision.
- Click Approve Request or Deny Request.
- Enter the decision information, and then click Approve Request or Deny Request.
- Make sure to enter a decision comment in the Decision Comment field.
- Make sure to enter a decision comment in the Decision Comment field.
The decision comment will be available in the Comments tab of the request with a decision comment label and the name of the user who added the decision comment.