Decision Comments are used to communicate with internal users about decisions made on a request. These comments are not visible to applicants unless they are added as a merge field in an email template. Only one decision comment can be created for each request. Include all the necessary information when adding a comment.
Decision comments can be added from the Comments tab of the decision form or by adding a decision comments question field to the Approval or Denial forms. Any comments added to either location will sync to both fields.
Add Decision Comments From the Comments Tab
- Once a request has been approved or denied, navigate to the Request Summary page.
- Click the paper and pencil icon to view the Decision stage form.
- Click the Comments tab.
- Click Add Comment.
- Enter the comment into the Create New Comment box, and then click Save.
Add Decision Comments Question Field to a Form
The decision comments question field can be added to an Approval or Denial form. The user making the decision for the request can complete the decision form and add decision comments within the form itself.
- Navigate to the form to which the decision comments question field will be added.
- Click Standard.
- Click the Decision Comment question type.
- Edit the question as needed, and then click Save Question.
- The default visibility type for this question cannot be changed.
- The default visibility type for this question cannot be changed.
This question cannot be shared to other forms.