Refund a Campaign Ticket

A purchased campaign ticket can be refunded; however, before that can occur, the guests attached to the ticket must be removed.

1. Navigate to the campaign and click the Profiles tab.
   
   
   
2. Click the profile name of the ticket holder.
   
   
3. Click the TicketID of the ticket you want to refund.
   
   
   
4. Click [remove] to remove the ticket.
   • Repeat as needed.
     
     
     
5. Click the TicketID to navigate back to the ticket.
   
   
   
6. Click Delete Ticket in the left-side menu.
7. Click Delete Items, or enter a Reverse Date and click Reverse Items.
   • Delete Items - Delete any invoice and donation records associated with ticket purchase.
     • This can only be done if the books are open.
     • Deleting removes all records of this transaction.
   • Reverse Items - Reverse any invoice and donation records associated with ticket purchase.
     • This can be done if the original ticket date is closed.
     • Reversing will keep a record that this sale happened and was reversed.
       

You will be directed to the profile payment where you can refund the credit card payment.