Foundant Support Hub Navigation

The Foundant Support Hub is Foundant's knowledge base where you can access articles and videos. Foundant's Support Hub also has a Support ticket tracking system.

Foundant's Support Hub

1. Log into a CommunitySuite Sandbox or Live site and click the blue question mark.
   
   
2. Click the star icon to access Foundant's Support Hub. 
   • It is recommended to bookmark the URL for ease of access.
     
     
3. Type key words or features in the search bar, and then press Enter on the keyboard.
   
   

Additional Information

• From the CommunitySuite Support Hub page, scroll to the CommunitySuite - Release Notes section to find the latest year's Release Notes. 
  • These contain solutions updates and Foundant’s monthly release information which happens on the first Wednesday of every month.
    
    
• Click CommunitySuite Upcoming Releases to read about what new releases will be coming to CommunitySuite sites.
  
  
• If you use multiple Foundant solutions and need to access a different Support Hub category, click the Foundant logo and scroll to the category sections, and then click on the correct solution category.  
  • Alternatively, after clicking the Foundant logo, type the key words or feature name in the search bar, and then press Enter.
    • Click the solution category to filter by solution.
      
      

Support Requests

1. On the Foundant Support Hub page, click Sign In to Check Support Ticket Information.
   
   
2. Enter your email and password, and then click Sign In. 
   
   
   • If you are a first time user, click Sign up.
   • Enter your full name and your email, and then click Sign up.
3. Click your name to expand the drop-down menu, and then click My activities. 
   
   
   • My requests is where your support tickets can be viewed, and the Search requests field can be used to search through your requests.