Opt Out Profiles From Communications – Foundant Technologies

Profiles who do not wish to be contacted can be removed from communication lists using Do Not Mail, Do Not Email, and Do Not Call indicators.

The profile Inactive option and custom fields can be used to enhance communication preferences if necessary.

Navigate to a profile.
Locate the row of buttons at the top of the record, and then click Set Do Not Mail, Set Do Not Email, or Set Do Not Call.
- These options only appear if the profile has address, email, and phone data.

The communication preference will be visible on the profile record.
opt out of communcation options

The profile address, email, and phone number will remain in the database and can be reinstated at any time using the Clear Do Not Mail, Clear Do Not Email, and Clear Do Not Phone options at the top of the profile record.

Do Not Mail

If Do Not Mail is applied to a profile record, then the address for that profile will not show up on any lists or reports.

Do Not Mail will only impact the profile on which it is selected, even when other profiles have the same address.

Do Not Email

Do Not Email will block emails to all profiles with that email address. For example, if an organization profile and an individual profile have the same email address, then neither will receive emails if Do Not Email is selected on either profile.

This is only when running an email list from a campaign or filter report. Custom reports reflect raw data. Therefore, only the profile to which Do Not Email was applied will list Yes in the Do Not Email column.

Profiles with Do Not Email selected will still receive tax receipts. Advisors with donation notifications turned on will still receive donation notifications.

If Do Not Email is selected for a profile record, then the email for that profile will not show up on any lists or reports. The email for any other profile with the same email will not show in campaigns or filter lists. It will show in custom reports.

Do Not Call

Do Not Call will block calls to all profiles with that phone number. For example, if an organization profile and an individual profile have the same phone number, then neither will receive calls if Do Not Call is selected on either profile.

This is only when running a phone list from a campaign or filter report. Custom reports reflect raw data. Therefore, only the profile to which Do Not Call was applied will list Yes in the Do Not Call column.

If Do Not Call is selected for a profile record, then the phone number for that profile will not show up on any lists or reports. The phone number for any other profile with the same phone number will not show in campaigns or filter lists. It will show in custom reports.