Integrations

API Connections and Marketplace are available as optional add-on features in CommunitySuite, giving users the flexibility to enhance their workflow with external integrations when needed. 

API Connections and Marketplace Add-Ons

API

The API connections add-on feature includes access to all supported API objects through the API documentation, endpoints, and data types across the entire integration ecosystem. Users can review each supported object type to determine full read/write capabilities within each connected service. Users can also connect to CRM systems, project management tools, marketing platforms, analytics services, communication tools, and more.

The API Documentation menu will become available once purchased. Within the API documentation menu, users will find the Introduction, Authentication, Responses, Required Fields, Request Parameters, Webhooks, and Objects available. Users will need to authorize a user to begin using this feature.

Marketplace

Once Marketplace connections have been purchased. Users will have access to configure the connections to decide which information will be mapped between systems.

• Salesforce Integration - Connect profiles from your Salesforce instance directly with CommunitySuite profiles through the marketplace integration. This mapping between platforms uses established Marketplace connections to streamline your workflow. Contact Success to learn more about setting up your Salesforce integration.

Key Benefits

• Unlimited Integration Potential - No restrictions on which APIs you can connect to or how many objects you can access across both native integrations and Marketplace solutions.
• Simplified Billing - Select your product and purchase either API functionality and Marketplace, or both. There is no need to track individual connection usage or separate billing for third-party integrations. 
• Complete Data Access - Review API document endpoints and Marketplace add-on specifications.
• Extended Ecosystem - Access both native integration library and curated third-party solutions through the Marketplace, expanding your integration possibilities beyond core platform offerings.
• Flexible Deployment Options -  Choose from pre-built native integrations for immediate setup or explore specialized Marketplace add-ons for niche use cases and advanced functionality.

Enable Integrations

1. Make sure the Integration add-ons have been purchased and added to your plan.
2. In CommunitySuite, click System Data.
3. Click Integrations in the left-side menu.
   • Once Integrations is selected, users will see menu options for both API documentation and Marketplace.
4. Click Authorize Integrations in the left-side menu.
5. Enter the applicable Integration Profile, and then click Authorize Integrations.
   
    
6. Set up connections as applicable.