The Eligibility Center is a page that allows you to search for, view, and manage eligibility results. The Eligibility Results and Universe Requests tabs on this page give you specific search and action options. The other tabs on this page are for use with the Eligibility Quiz feature and do not function with the Universal Application feature.
- Click Search in the upper navigation bar, and then click Eligibility Center.
Below is a list of functions that the Eligibility Center in Universal Application can perform and what tab they appear on. The sections beneath the list include instructions for using each tab for Universal Application.
- Review applicants' eligibility results by applicant, date range, opportunity, or by all three options.
- This is found on the Eligibility Results tab.
- If the applicant did not qualify for any requests, the results will appear on the Ineligible Universe Requests tab.
- Investigate why an applicant failed for an opportunity.
- This is found on the Eligibility Results tab.
- Retest an applicant's eligibility if responses or eligibility rules have changed.
- This is found on the Eligibility Results tab.
- A failed eligibility result for an applicant can be overridden.
- This is found on the Eligibility Results tab.
- If adding a new opportunity mid-cycle, retest submitted applications for the new opportunity.
- This is found on the Untested Opportunities tab.
Eligibility Results Tab
The Eligibility Results tab displays applicants' eligibility results and allows for retesting eligibility if needed. Search for a specific applicant by name or based on criteria such as a date range. After clicking Search, it may take some time to load depending on the search criteria that has been entered.
The eligibility results display in a one row per opportunity format. For each applicant in the search, pass/fail results for each opportunity within a universe will be displayed.
- Enter the search criteria, and then click Search.
- To send a batch email, check the box next to each eligibility result, click Batch Actions, and then click Send Email.
- To quick export a list, check the box next to each eligibility result, click Batch Actions, and then click Quick Export.
- Click an applicant's last name to navigate to their User Summary page.
- Click a Passed or Failed status to see details related to the eligibility rules.
- When a Failed status is clicked, a message will display details about which specific rules the applicant did not pass.
- The message will also display if the applicant's responses to eligibility questions or the eligibility rules have changed since the current status was generated. If this is the case, it is recommended that eligibility is retested for the applicant to see their most up-to-date status for the opportunity.
- When a Failed status is clicked, a message will display details about which specific rules the applicant did not pass.
Retest Eligibility
Override a Failed Eligibility Status
On this tab, a failed eligibility result for an applicant can also be overridden. Universal Application: Override Failed Eligibility Status contains instructions.
Ineligible Universe Requests Tab
The Ineligible Universe Requests tab displays any universe requests submitted by applicants who were found ineligible for all opportunities in a universe. These applicants' requests would not have been visible on your dashboard once they submitted the common portion of the universal application.
Untested Opportunities Tab
The Untested Opportunities tab allows universe requests to be tested against the eligibility rules for an opportunity they have not yet been tested against. This is necessary in two situations.
- After adding a new opportunity to a universe that has already accepted applications.
- After toggling on an opportunity that was previously toggled off when the universe already accepted applications.
Universal Application: Test Untested Opportunities contains more details.