Two-factor authentication (2FA) is an authentication method that requires users to present two pieces of evidence to access CommunitySuite, adding an extra layer of security to user accounts.
Who: Users who log in to CommunitySuite.
When to Use Two-Factor Authentication
Use two-factor authentication when:
- Your organization requires an additional layer of login security beyond a username and password.
- The Password Policy Enabled setting has been turned on in User Settings.
User Setup
To set up two-factor authentication in CommunitySuite, a CommunitySuite user account and a two-factor authentication app or software installed on your phone or as a web browser extension on your computer are required.
- Set up a 2FA application or software such as Authy, Google Authenticator, or Microsoft Authenticator.
- Log in to CommunitySuite and click Your Name in the upper-right corner of the screen.
- Click Enable 2 Factor Login in the left-side menu.
- Scan the generated image or enter the provided code to your two-factor application.
- The two-factor application will provide a number. Enter the number into the Community Suite Number Is field, and then click Verify.
The login name, password, and authentication code will be required for the next log in to CommunitySuite. The system will also send an email to the user if two-factor authentication is disabled.
Reset a User's Two-Factor Authentication
Admins can disable a user's two-factor authentication to clear their previously configured two-factor authentication and allow them to reset it.
To reset a user's two-factor authentication:
- Navigate to the Profiles page.
- Enter the user's name and select their profile from the drop-down list.
- Click the Login Info tab.
- Click Disable 2FA in the 2 Factor Login Field.
- Click Yes to confirm.