Below are descriptions of the fields in Users Settings.
- Navigate to the Users page and click Settings in the left-side menu.
Depending on your system configuration, certain settings may not appear. If a setting is missing that you think you should have, please contact Support.
Fields
- Password Policy Enabled - Check this box to enable and configure a password policy.
- Max Failed Attempts (Always Enforced) - Defines how many times a user can try to login to CommunitySuite before being locked out of their account.
- Disable Employee Password Reset Via Email - When enabled, this setting prevents employees/users from using the forgot-password flow to reset their own password. Instead, a site administrator will need to reset the password on their behalf. Before enabling this toggle, teams will likely want to discuss and/or set up an internal process to handle password reset requests, verify user identities, and confirm which users have access to do so. This may also include considering when administrators with password reset permissions are out-of-office.
- Force SSO Login - This toggle only applies to organizations with SSO set up. When enabled, users linked to SSO must authenticate exclusively through their SSO provider. They will not be able to bypass SSO by logging in with a username and password.
- No Email/Phone 2FA for Users - When enabled, this setting restricts two-factor authentication (2FA) to an authenticator app only. This will remove the option to receive verification codes via email or SMS.
The following settings are not visible on the Settings page until a user turns the Password Policy Enabled setting on.
- Minimum Password Length - The minimum number of characters that a user's password must have.
- Include These Character Types - Check the boxes to define the specific character types that a user's password must have.
- How Many Different Character Types From Above Do You Want To Require - Defines the number of character types (from above) that a user's password must include.
- Minimum Characters to Require From Each Character Type - Defines the specific number of characters (from each character type) that a user's password must include.
- Require Two Factor Login - Check the box to require that all users enable two factor login.
- Expires - How often users will be required to reset their password. This must be entered as the number days. Enter 0 For Never, Minimum of 60 Otherwise.
- Max Failed Attempts (Always Enforced) - Defines how many times a user can try to login to CommunitySuite before being locked out of their account.