Two factor authentication, also known as 2FA, is an authentication method where a user must present two or more pieces of evidence to access a system. To enable two factor authentication for CommunitySuite, you will need a CommunitySuite user account and a two factor authentication app or software (such as Authy) installed on your phone or as web browser extension on your computer. The Password Policy Enabled setting must be enabled in User Settings prior to implementing two factor authentication.
Two factor authentication can be set for your sandbox site and your Live site; however, once your Live site is live, it is recommended that you remove two factor authentication from your sandbox to prevent syncing issues that occur when the sandbox is updated.
User Setup
- Set up a 2FA application or software such as Authy, Google Authenticator, or Microsoft Authenticator.
- Log in to CommunitySuite and click Your Name in the upper-right corner of the screen.
- Click Enable 2 Factor Login in the left-side menu.
- Scan the generated image or enter the provided code to your two-factor application.
- The two-factor application will provide a number. Enter the number into the Community Suite Number Is field, and then click Verify.
The login name, password, and authentication code will be required for the next log in to CommunitySuite. The system will also send an email to the user if two-factor authentication is disabled.