Two-factor authentication (2FA) is an authentication method that requires users to present two pieces of evidence to access CommunitySuite, adding an extra layer of security to user accounts.
Who: Users who log in to CommunitySuite.
When to Use Two-Factor Authentication
Use two-factor authentication when:
- Your organization requires an additional layer of login security beyond a username and password.
- The Password Policy Enabled setting has been turned on in User Settings.
Two factor authentication can be set for your sandbox site and your Live site; however, once your Live site is live, it is recommended that you remove two factor authentication from your sandbox to prevent syncing issues that occur when the sandbox is updated.
User Setup
To set up two-factor authentication in CommunitySuite, a CommunitySuite user account and a two-factor authentication app or software installed on your phone or as a web browser extension on your computer are required.
- Set up a 2FA application or software such as Authy, Google Authenticator, or Microsoft Authenticator.
- Log in to CommunitySuite and click Your Name in the upper-right corner of the screen.
- Click Enable 2 Factor Login in the left-side menu.
- Scan the generated image or enter the provided code to your two-factor application.
- The two-factor application will provide a number. Enter the number into the Community Suite Number Is field, and then click Verify.
The login name, password, and authentication code will be required for the next log in to CommunitySuite. The system will also send an email to the user if two-factor authentication is disabled.