Cancel a Pledge/Promise

If a pledge/promise is open, you can cancel the entire pledge/promise or individual line items. 

Cancel Entire Pledge/Promise

1. Navigate to the Pledges/Promises page.
2. Click List Pledges or List Promises in the left-side menu.
3. Click the pledge or promise ID number to be canceled.
4. Click Cancel in the left-side menu.
5. Enter the Cancel Date, and then click Cancel.
   • If canceling a pledge, enter the Cancel Account.
     • This allows control over where to report on canceled pledges.
       
       
       

Cancel Individual Line Items  

1. Navigate to the Pledges/Promises page.
2. Click List Pledges or List Promises in the left-side menu.
3. Click the pledge or promise ID number to be edited.
4. In the DonationID column, click [cancel] for the applicable payment date. 
   
   
5. Select a Cancel Date, and then click Cancel Payment.
   • If canceling a pledge payment, enter the account to be reversed.