Credit Memo

A negative invoice is a credit memo. If an invoice is created that is not paid and will not get paid, you can create a credit memo to remove the receivable. The credit memo is typically a mirror of the invoice. It must be from the same profile and same account. The credit memo must also have the same amount as the invoice, except negative. Once saved and posted, the balance can be applied to the invoice.

1. Navigate to the Invoices page.
2. Click the bucket applicable to the invoice status.
    
3. Click the InvoiceID for the invoice that will not be paid and record the information.
   • It may be helpful to open the invoice in another tab, take a screenshot of the information, or manually record the information for reference. 
     
      
4. Navigate back to the Invoice page.
5. Click Create in the left-side menu. 
6. Enter the customer name in the Choose Customer field and select the customer from the drop-down list.
   • Alternatively, click [show list] to view a list of all customers. Click the customer name.
   • The same customer in the original invoice must be selected.
     
      
7. Enter the applicable Create Invoice and Items information, and then click Save.
   • Invoice Date and Fund are required fields.
   • The Unit Price must be a negative of the invoice that is not getting paid. All other fields should match the invoice not getting paid.

     
     
      

8. Click Post in the left-side menu.
9. Click Apply Balance in the left-side menu.
10. Check the box next to the credit memo to apply the full amount to the open invoice, and then click Apply.