Locate the request (e.g. from the Dashboard, or from the Requests & Decisions search page) and click the Project Name for the request. This will bring you to the Request Summary page.
Click the Advanced Options drop-down.
Click Revert Status.
This moves the request back to the previous status. Continue clicking Revert Status until the request reaches the desired status.
If a request has evaluations data and you revert past the evaluations assigned status (e.g. back to the application complete status), the evaluations data will be deleted for that request.
If a request has follow ups assigned, each assigned follow up must be deleted (and first reverted back to the assigned/draft status if already submitted) before the request can be reverted past the follow up(s) assigned status (e.g. back to the approved status). Please refer to this article for more details: Revert the Status of a Follow Up
For a request in the application submitted status, the request can also be reverted back to application draft when viewing the application by clicking Application Incomplete at the bottom of the form.
If a request was manually entered, you will not be able to revert the request past the application submitted status.