There are some situations where you may need to adjust installments or payments for a request. A variety of common solutions are referenced below, but it is recommended that you discuss the options with the Success Team before making changes. A specific situation may require more than one solution listed below.
If utilizing the integration with CommunitySuite, adjustments to installments and payments should be handled within CommunitySuite, not within Grant Lifecycle Manager (GLM)/Scholarship Lifecycle Manager (SLM). The exception is for scholarships that have Post by Payment selected in CommunitySuite. You can decrease an installment amount or change the date on an installment on integrated requests in CommunitySuite; these changes cannot be made in GLM. Increasing an award amount or installment amount on an integrated request cannot be done.
There are additional considerations if refunding a grant synced between CommunitySuite and GLM. Refund a Synced Grant contains details and instructions.
Options for Adjusting Installments and Payments
Cancel an Installment/Part of an Installment
- Cancel an Installment - This is the appropriate action to keep the original amount awarded while indicating that the award, or part of the award, will no longer be paid.
Decrease the Amount Awarded
- Decrease the Amount Awarded - This is the appropriate action to take to decrease the amount awarded and keep a record of the original installments.
- Remove an Installment - This is the appropriate action to take to remove an installment and decrease the amount awarded if a record of the original installments is not needed.
- Edit an Installment - This is the appropriate action to take to decrease an installment amount and the amount awarded if a record of the original installments is not needed.
Increase the Amount Awarded
- Add Installments to an Approved Request - This is the appropriate action to take to increase the amount awarded and keep a record of the original installments.
- Edit an Installment - This is the appropriate action to take to increase an installment amount and the amount awarded if a record of the original installments is not needed.
Remove/Return a Payment
- Credit a Payment - This is the appropriate action to take to show that a payment was returned/credited and keep a record of the original payment.
- Delete a Payment - This is the appropriate action to take to remove a recorded payment if a record of the original payment is not needed.