Some situations may occur where you need to adjust installments and/or payments for a request. A variety of common solutions are referenced below, but we encourage you to discuss further with the Success Team if needed.
A specific situation may require more than one solution listed below. For example, if an installment for an award needs to be canceled, and you need to indicate that the payments were returned, you would likely credit the payments and cancel the installment.
If you utilize the integration with CommunitySuite, adjustments to installments and payments should be handled within CommunitySuite, not within Grant Lifecycle Manager (GLM)/Scholarship Lifecycle Manager (SLM). The exception is for scholarships that have Post by Payment selected in CommunitySuite.
There are additional considerations if you are refunding a grant synced between CommunitySuite and GLM. Refund a Synced Grant contains details and instructions.
Options for Adjusting Installments and Payments
Below are options for adjusting installments and payments, as well as which actions are most appropriate for specific circumstances.
Cancel an Installment/Part of an Installment
- Cancel an Installment - This is the appropriate action if you want to keep the original amount awarded, while indicating that the award (or part of the award) will no longer be paid.
Decrease the Amount Awarded
- Decrease the Amount Awarded - This is the appropriate action if you want to decrease the amount awarded and keep a record of the original installments.
- Remove an Installment - This is the appropriate action if you want to remove an installment and decrease the amount awarded, and do not need to keep a record of the original installments.
- Edit an Installment - This is the appropriate action if you want to decrease an installment amount and the amount awarded, and do not need to keep a record of the original installments.
Increase the Amount Awarded
- Add Installments to an Approved Request - This is the appropriate action if you want to increase the amount awarded and keep a record of the original installments.
- Edit an Installment - This is the appropriate action if you want to increase an installment amount and the amount awarded, and do not need to keep a record of the original installments.
Remove/Return a Payment
- Credit a Payment - This is the appropriate action if you want to show that a payment was returned/credited, and keep a record of the original payment.
- Delete a Payment - This is the appropriate action if you want to remove a recorded payment, and do not need to keep a record of the original payment.