Overview - Refunds
In CommunitySuite, there are several places where a refund may occur. When you are considering performing a refund on an item for your first time, we recommend you reach out to the Client Success Team first to verify the best way to process this transaction.
A grant that has had both a voucher and a check posted and paid will have a refund option in the left-side menu.
If a school returns funding, a scholarship refund is needed.
Any customer or profile payment that's added is created as a payment applied to an open invoice. You will need to create a negative invoice for the profile to issue a refund.
Manual Admin Fee
Manual Admin Fees can be used by a community foundation to issue a refund. To use the manual admin fee as a refund you will need to put a negative amount for the admin fee.
If you need to create a check to refund someone for purchasing tickets, you will need to refund the payment either fully or partially by creating a voucher.
Credit Card Payment
If someone gave money to your foundation via credit card and you recorded it but now need to refund the money, you will need to refund the donation or payment.